Privacy Policy

Last Updated: August 14, 2025

We are committed to protecting the privacy of users of the "HSP Counseling AI Chat" application (hereinafter referred to as "the App"). This Privacy Policy (hereinafter referred to as "this Policy") explains how we collect, use, and manage personal information.

1. Definition of Personal Information

In this Policy, "Personal Information" refers to information about a living individual which can identify the specific individual by name, date of birth, or other descriptions contained in such information.

2. Information We Collect

The App may collect the following information in order to provide services:

• Nickname (Optional)
• Gender (Optional)
• Age (Optional)
• Chat History
• Community Posts (Everyone's Feelings)
• Reaction History in Community
• App Usage Frequency
• In-app Behavior Patterns
• Device Information (Model, OS Version, etc.)
• App Crash Reports

3. Methods of Collection

We collect information through the following methods:

• Information voluntarily entered by the user
• Information automatically collected during app usage
• Conversation content in AI Chat
• Posts and reactions in Community features

4. Purpose of Use

Collected information is used for the following purposes:

1. Provision and improvement of the App's services
2. Provision of user support
3. Notification of new features and updates
4. Statistical analysis for service improvement
5. Resolution of technical issues
6. Investigation and response to Terms of Service violations
7. Appropriate operation and management of Community features

5. Information Sharing with AI Services

6. Provision to Third Parties

We will not provide personal information to third parties without user consent, except in the following cases:

• When required by law
• When necessary for the protection of human life, body, or property
• When particularly necessary for improving public health or promoting the sound growth of children
• When necessary to cooperate with national or local government agencies in executing affairs prescribed by law

7. User Rights

Users have the following rights regarding their personal information:

• Request for deletion of chat history
• Request for deletion of account
• Request for suspension of use of personal information

These requests can be made from the settings screen within the app or by contacting us at the contact information at the end of this Policy.

8. Children's Privacy

The App is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18.

9. Changes to Privacy Policy

1. We may change this Policy as necessary.
2. If you continue to use the App after changes are made, you are deemed to have agreed to the modified Policy.

10. Use Outside Japan

The App is intended for use within Japan. If used outside Japan, please use it in accordance with the laws of each country.

11. Security

We strive to protect personal information, but please understand that communication over the Internet is not 100% secure.